Coronavirus Update – Business as Usual
We would like to reassure referring vets and our clients that the Animal Health Trust Small Animal Referral centre will be accepting referrals and treating patients as usual.
In the interests of protecting our clients and staff we have put special measures in place in light of the current Coronavirus outbreak.
We will be contacting all clients in advance of their appointments to ask them a few questions and inform them of our policy with regard to minimising risk both for them and us.
We are offering telephone consultations while they wait in the car park, minimising the number of people in the reception area at any one time and requesting that we all stay at least 1 metre apart.
Everyone entering reception will be asked to use the hand sanitiser outside before they come through the door. Throughout the day we will be regularly cleaning the door handles, along with other surface in the reception area and consulting rooms.
We look forward as always to meeting you and your pets, and offering them the excellent healthcare they need.
Thank you for your co-operation
Coronavirus Pre-Appointment Questionnaire
How can I arrange an appointment?
If your pet has a problem that requires a specialist opinion or treatment, your local (“primary”) vet may choose to refer you and your pet to the Animal Health Trust. Your vet will make an appointment, and our Receptionists will send you a letter to confirm the appointment date, and provide you with a map and other relevant information.
Your vet will refer your case summarising your pet’s problems with copies of any relevant blood tests or x-rays; these will be sent in advance, or given to you to bring with you to the appointment.
Please note that clients are not able to make appointments at the clinic themselves. Appointments can only be made by your primary veterinarian.
What will happen on the day of my appointment?
You will receive a letter confirming your appointment with a map and directions. Please note that traffic on the A14 can be very bad during peak times and allow for this in your plans. Traffic may also be bad in the area on racing days in Newmarket. Please call to let us know if you will be delayed as we may be able to rearrange our schedule.
Your confirmation letter will indicate if your pet needs to be starved that morning. This is suggested for many cases where further investigations may be performed.
Your appointment will normally last 30-60 minutes. The vet will take a full history of your pet’s health and lifestyle and perform a thorough examination in the consult room. This, combined with information your own vet has given us, will help decide what happens next. Your pet may be then admitted and hospitalised, or kept in for the rest of the day, to allow investigations to be performed.
We have a coffee shop on site, at the Visitor’s Centre, that provides drinks, snacks and lunches. Newmarket is less than 4 miles away with its shops and museums, and Cambridge and Bury St Edmunds are also within easy reach.
What happens if my pet is hospitalised?
Some patients will be admitted to the hospital for further tests or for surgery. The clinician in charge of your pet will discuss how long the hospital stay will be and will make arrangements for contacting you regularly.
If your pet requires a special diet, please bring a sufficient quantity for three days, or longer if needed.
At the AHT, infection control is a high priority so we can ensure we provide the small animal patients in our care with a very clean, infection-free environment. This means that if your pet needs to stay with us, unfortunately we aren’t able to accept any leads, collars, harnesses, bedding, toys or cat carriers – but rest assured, we will provide them with very comfortable bedding and suitable toys. Our lovely team at Small Animal Referrals are happy to answer any questions you may have on this if your pet is due to be admitted.
Our wards are staffed 24 hours a day by veterinary nursing staff so that all animals are kept a careful eye on. Each discipline has a vet on call so that an expert is on hand if special care is needed out of hours.
As you might expect, our vets are very busy with patient care. When you call to check on your pet’s status, please bear with us if you cannot immediately reach the vet in charge of your pet’s case. He/she will return your call as soon as possible. If you wish to visit your hospitalised pet, this must be arranged by the vet in charge of the case.